RMA

RMA Application Notice

To prepare purchase invoice, model, serial numbers, failure description, test screenshots and product photos before application.
Kinghaoi will review and issue RMA number within 1 working days.

Kinghaoi RMA Service

1、DOA (Dead On Arrival) (Within 45 days of invoice date)
Products with manufacturing defects failing upon arrival qualify as DOA. Submit invoice, serial numbers and failure evidence for free replacement.
Customer pays inbound return freight; Kinghaoi covers outbound replacement shipping.
Excludes physical damage, misoperation and power abuse.

2、In-Warranty Manufacturing Defect
SSD and DDR within warranty with factory/material defects are eligible for RMA.
Full SN traceability and burn-in test records are available. After QA verification, replacement will be arranged.
Customer covers return freight for defective units.

3、Out-of-Warranty Products
For expired warranty items, paid RMA service is optional.
Customer bears inspection, component and dual-way shipping fees. Our team will assess repairability and issue quotation in advance.
Unrepairable goods can be shipped back at customer’s cost.

4、Non-Manufacturing Damage (Not Covered)
Warranty void for physical scratch, water damage, overvoltage, unauthorized disassembly or wrong firmware flashing.
Inspection photos will be provided. You may arrange return delivery or discard units upon agreement.

5、Kinghaoi Wrong Shipment
If we ship incorrect models or mixed SKUs, submit packing list and photos within 48 hours after receipt.
Kinghaoi covers all round-trip freight for exchange.
Not applicable for customer ordering mistakes.

6、Returns Without Valid RMA Number
All returned goods require an official RMA number printed on the outer package. Shipments without approved RMA will be rejected and sent back at customer’s cost.
Do not ship items before RMA approval.

7、OEM / ODM Customized Project RMA
Custom orders follow signed project contracts. Independent batch traceability is preserved. For mass failures, our FAE team provides root cause analysis.
All custom project data is protected under NDA.

8、No Defect Found (NDF)
If returned products pass factory testing with no hardware fault, the case is marked NDF. Failures usually come from compatibility, BIOS or driver issues. A full test report will be provided. Customer pays inspection and return freight.

9、Batch Quality Complaint for Bulk Orders
For continuous multi-unit failures in one batch, submit SN list, failure rate data and test logs. Our QA team conducts batch investigation and delivers root cause report.
Solutions include batch replacement, partial credit or technical optimization.

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